You can build rapport with customers by being customer-focused. This means connecting with your customers, being positive, paying close attention to the customers' needs, and understanding their feelings by empathizing with them. Learn the critical components of better listening skills in both phone interactions and face-to-face. Avoid the 10 deadly sins in customer service relationships and communication. This session empowers you to take your innate service skills to higher levels. A must course for the service-giver!