This program prepares individuals for entry-level work as customer service and help desk professionals in the desktop services and applications domain. It is designed to give participants hands-on experience in developing skills in areas such as installing, maintaining, supporting, and troubleshooting hardware components; deploying desktop operating systems and applications; deploying and maintain networking protocols and topologies; and designing desktop and network security. Participants are also prepared to sit for CompTIA Network+ and A+ certifications.
The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1001) and Core 2 (220-1002) covering the following new content:

•    Demonstrate baseline security skills for IT support professionals
•    Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
•    Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
•    Support basic IT infrastructure and networking
•    Configure and support PC, mobile and IoT device hardware
•    Implement basic data backup and recovery methods and apply data storage and management best practices

Click here for the course syllabus. 

Looking for tuition assistance? Qualified Monroe County residents may be eligible for funding. Visit www.workforceforward.com/mpower to learn more. 

Register for upcoming Informational Webinars: Click here sign up for the PC Network Technician Webinar.