Designed for sales personnel, cashiers, sales clerks, or anyone as well as anyone who wants to better serve the Deaf/Hard of Hearing clientele.

Topics include:

• greetings and goodbyes
• etiquette and social niceties
• communication strategies
• cash transactions at the register
• credit transactions at the register
• returns
• exchange and refunds
• assisting the customer
• and numbers 0-499

No prior knowledge of ASL or sign language is necessary.