Corporate College: Professional Development

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Cisco Certified Support Technician - IT Support   

This program prepares individuals for entry-level opportunities in IT as customer service and help desk professionals. It is designed to give participants hands-on experience in developing skills in areas such as installing, maintaining, supporting, and troubleshooting hardware problems; deploying desktop operating systems and applications; deploying and maintaining networking protocols and topologies; and designing desktop and network security. 

Participants are also prepared to sit for Cisco's CCST ITS exam that tests candidates' foundational knowledge and skills related to the following topic areas: 

  1. IT Support Job Tasks & Responsibilities 
  2. Hardware issues
  3. Connectivity and resource access issues
  4. Common threats and preventions
  5. Job tools

Pre-requisites: 

Basic familiarity with IT concepts. A prior certification such as CompTIA ITF+ will be very useful. 

Looking for tuition assistance? 

Qualified Monroe County residents may be eligible for funding. Visit www.workforceforward.com/mpower to learn more.

  • Cisco Certified Support Technician - IT Support WITP364

  •  

  • Item: 49308

    Fee: $1,995.00

  • Instructor: Certified Success

    Capacity Remaining: 6

  • Dates: 10/28/2025 - 1/20/2026

    Times: 6:00 PM - 9:00 PM

  • Sessions: 25

    Days: Tu Th

  • Building: ONLINE

    Room: Zoom Meetings

 

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